At 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™, we want your sleepwear and loungewear to match the product description and suit your wearing preferences. If you need to request a return or report a problem with an item, please follow the process below.

This policy applies to purchases made through https://nuvorad.com. The website is owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.

Return Request Window

Eligible items may be returned by submitting a request within 30 calendar days after delivery.

Please email your request within this period. The time needed for us to respond or review your request will not invalidate a request submitted on time.

After receiving return approval and the return address, please ship the items back within 14 calendar days. If special circumstances prevent you from doing so, contact us promptly to discuss the situation.

This policy does not limit return or product quality rights that cannot be excluded under applicable law.

Returns for Sizing or Personal Preference

If an item has no defect but does not fit, does not suit your preferences, or you have changed your mind, it must:

• Not have been worn beyond a reasonable try-on or washed.

• Remain in its original condition, without stains, damage, alterations, or noticeable odors.

• Include its original tags and accompanying items.

• Include all pieces if sold as a set.

You may reasonably try on an item indoors to check its size and fit. Keep yourself and the try-on environment clean, and avoid exposing the garment to makeup, perfume, smoke, or pet hair.

Sleepwear and loungewear are not automatically excluded from returns solely because of their product category. However, extended wear, washing, or damage may affect eligibility for a preference-based return.

Any special restrictions applicable to an item must be clearly disclosed before purchase. Such restrictions do not prevent us from addressing damaged, defective, or incorrect items.

Pajama Sets & Matching Couples’ Styles

For a preference-based return, items sold as a complete pajama set generally need to be returned together, including the top, pants, shorts, or other included pieces. Individual pieces from a complete set are not accepted as a standard preference-based return.

If only one piece in a set has a problem, contact us first. Depending on the circumstances, we may offer a replacement piece, an appropriate partial refund, or a return of the complete set.

Couples’ styling photos do not mean that every item shown is included in one set. The return scope is determined by the items purchased and your order details.

Damaged, Defective, Incorrect, or Materially Different Items

If an item arrives damaged, has a noticeable defect, or the style, color, or size does not match your order, contact us promptly and provide:

• Your order number.

• The name of the affected item.

• A description of the issue.

• Clear photos of the item, labels, and relevant packaging.

Photos help us review the issue, but they should not prevent a reasonable claim from being considered. If you cannot provide photos, explain the circumstances so we can discuss another way to verify the problem.

Once the issue is verified, we will provide an appropriate replacement, refund, or return solution based on the problem and your applicable rights. We will cover necessary return and replacement shipping costs for items that are damaged, defective, incorrect, or materially different from their description.

Do not continue wearing, wash, or attempt to repair an item simply to demonstrate the problem.

How to Request a Return

Email service@nuvorad.com with your order number, the items you wish to return, the reason for your request, and their current condition.

We will review your request and explain the available solution. If the return is approved, you will receive the appropriate return address, packaging requirements, and shipping instructions.

Do not send items back before receiving instructions. Our business address is not the return address for every order. Use the specific address provided by customer support.

If you have questions about the decision, reply in the original email thread with additional information and request a further review.

Return Shipping & Other Charges

Returns for sizing, style, or personal preference: Customers are generally responsible for return shipping costs. We will provide the return location before you arrange shipment so you can assess the cost. The return location may be in another country or region.

Returns due to an issue with the item or an error on our part: We cover necessary return shipping costs. Obtain the shipping instructions or cost arrangements first, rather than selecting an unapproved high-cost service.

We do not charge a standard restocking fee or return processing fee.

For preference-based returns after successful delivery, the original charge for shipping services already provided is generally nonrefundable unless applicable law requires otherwise. For returns resulting from an issue on our part, relevant charges will be refunded according to the scope of the issue and applicable requirements.

Return Shipment & Inspection

Package items securely, use a trackable shipping service, and retain your shipping receipt and tracking number.

If we provide a return label, follow the instructions for handing over the package. If a problem occurs during return transit, we will help investigate using the shipping method and shipment records rather than refusing assistance before reviewing the circumstances.

After receiving the return, we will inspect the item’s condition and included pieces. If we find an issue that may affect the refund, we will explain the specific reason and give you an opportunity to provide additional information or respond.

Refund Method & Timing

Eligible refunds will be issued to the original payment method.

After the returned items have been received and inspected and the refund has been approved, we typically initiate the refund within 5–10 business days. Business days are Monday through Friday, excluding public holidays at the relevant processing location. If applicable law requires an earlier refund, we will follow that requirement.

If we confirm that an item does not need to be returned, we will initiate the refund within the same timeframe after notifying you of its approval.

Your bank or payment provider may need additional time to post the refund. If it has not appeared after you receive a refund notification, contact your payment provider and send us your order number so we can help check its status.

Refunds for partial returns are calculated using the actual purchase price of the returned items. The treatment of order discounts and relevant charges will be explained in the refund breakdown.

Exchanges & Order Cancellations

If you would like a different size or color, contact us to check availability and possible arrangements. Do not return an item without confirmation or assume a replacement has been reserved.

To cancel an order that has not shipped, contact us promptly with your order number. Whether cancellation is possible depends on the processing stage, and we will confirm after reviewing the order.

If an order is canceled because we cannot fulfill it or cannot ship within the stated timeframe, we will promptly refund the appropriate amount. Any shorter timeframe required by applicable law will apply. If the order has already shipped, follow the return process for further assistance.

Contact Us

Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AM–10:00 PM, Pacific Time (US & Canada).

Please continue replying in the same email thread so we can follow your request and maintain a complete record.