AVELORAF™
Creative stationery, hands-on projects, and distinctive pieces for your everyday space.
AVELORAF™ is owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Owner: Sun Xinxin
Email: service@aveloraf.com
Phone: +86 13049351490
Business Address: 6th Floor, Building 6, No. 2511 Huancheng West Road, Nanqiao Town, Fengxian District, Shanghai, China
Customer Support Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Choosing something for your desk or a new creative project often starts with a practical question. You may want to check a notebook’s page layout, confirm which colors come in a craft set, or understand what is needed to assemble a miniature scene. Contact us if a detail in the listing needs clarification before you place your order.
Email gives you space to explain your question and attach relevant photographs. For product inquiries, include the item’s name and the color, style, or set you are considering. If you are checking whether a decorative piece will fit a particular shelf or workspace, let us know which dimensions you need clarified.
For an existing order, please include:
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Your order number and the email address used at checkout.
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The name of the item concerned.
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A brief explanation of your question or the help you need.
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Clear photographs of the item and packaging when reporting damage, an incorrect item, or a possible missing component.
For puzzles and miniature kits, a photograph showing the relevant section or component can help explain the issue. Keep the packaging and any remaining parts while we review your message. Please do not send passwords, full payment card details, or card security codes.
If you need to request an order change or cancellation, email us as soon as possible with the details. Availability depends on the order’s processing stage; sending a request does not confirm that a change has been completed. We will let you know what can be arranged.
Questions about delivery, returns, or refunds are also welcome. Include any tracking information or previous correspondence that relates to your request so we can review the situation in context. Please contact us before sending back an item to confirm the applicable return instructions and destination. The business address listed above should not be used as a return destination without confirmation.
Our support hours are stated in Pacific Daylight Time (PDT). Messages received outside those hours can still be sent by email and will be reviewed during support hours. If you follow up on an existing inquiry, replying in the same email thread helps keep the details together.
You can also call +86 13049351490 during the stated service hours. This is a China-based telephone number; international calling charges may apply depending on your provider. If you cannot reach us by phone, email your question to service@aveloraf.com, together with any order details needed for us to assist you.