Last Updated: October 16, 2026
These Terms and Conditions explain purchases made through aveloraf.com. Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd., which owns and operates AVELORAF™, is the seller responsible for those purchases.
Read these terms alongside the product listing, Payment & Security page, Shipping Policy, and Return & Refund Policy. Our separate Terms of Use address website access, accounts, and content. The terms presented when an order is placed govern that transaction, subject to any later change expressly agreed with you and any mandatory legal rights.
Selecting products and completing an order
Our range includes stationery, craft materials, puzzles, and decorative objects. Check the selected color, style, quantity, dimensions, and package contents before ordering. A set is sold in the quantity stated in its listing; photographs showing several items do not change the contents of the selected option.
Product presentation may include styling accessories or a completed example of a craft project. Items are included only where identified in the listing. In particular, a miniature kit may require assembly, scenic sticker sheets may require cutting, and craft supplies may be supplied as loose materials rather than finished decorations.
Screen settings and lighting can affect color appearance. Minor variation does not excuse a material difference from the description, an incorrect option, or a defect. Dimensions described as approximate should still give a reasonable indication of the product’s size.
Provide accurate delivery, billing, and contact information and use a payment method you are authorized to use. After checkout, an automated acknowledgment records receipt of your order. Acceptance is confirmed when we send the dispatch confirmation. Payment authorization or collection before dispatch does not limit our obligation to refund an order we cannot fulfill.
If stock is unavailable, an address cannot be served, or another issue prevents fulfillment, we will explain the problem. We will not substitute a materially different item or increase an agreed price without your permission. If an order cannot proceed, payments collected for the canceled items and associated refundable charges will be returned.
An obvious listing or pricing error will be explained before we ask you to accept a correction. You may decline the proposed correction and receive a refund for the affected unfulfilled purchase.
Prices, payment, and delivery
Prices and checkout payments are in USD. The final checkout summary identifies the merchandise price, standard shipping charge, applicable taxes, and any available discount before payment is submitted. Your payment provider may separately apply currency conversion or international transaction charges.
Use only the payment methods offered at checkout. PayPal guest card payment, where offered, depends on PayPal’s eligibility checks. We do not guarantee acceptance of every card or account. Payment credentials should be entered through checkout, never sent to customer support.
Our standard shipping charges are:
| Destination | Charge per order |
|---|---|
| United States | $2.99 USD |
| Other supported delivery regions | $4.99 USD |
Orders are normally prepared within 2–5 business days after payment confirmation, with preparation taking up to 6 business days during holidays or promotional periods. Estimated transit after dispatch is 8–14 business days for the United States, 10–16 business days for Canada, the United Kingdom, and Australia, and 14–21 business days for other supported destinations.
Preparation and transit are separate periods. Business days exclude weekends and relevant public holidays. The Shipping Policy explains tracking, fulfillment arrangements, customs considerations, and delivery exceptions in more detail.
If we cannot dispatch within the stated timeframe, we will provide an updated estimate and the applicable choice to accept the delay or cancel for a refund of unshipped merchandise. We do not assume that an unresolved delay can continue indefinitely.
Orders may be fulfilled through supplier or partner facilities, and delivery may involve cross-border transit. Our company’s Shanghai business address does not establish the dispatch location of every product. Contact us before purchase if the shipping origin is important to your decision.
Import charges not collected at checkout may be requested by the destination authority or carrier. These are separate from the standard shipping fee. We remain available to help investigate delivery difficulties and do not disclaim all responsibility after carrier handoff. A tracking entry marked “Delivered” does not automatically resolve a missing-parcel complaint.
Changes, returns, and problems with an order
Contact service@aveloraf.com promptly if you need to change an address, amend an option, or cancel. Requests within 12 hours of purchase give us the best opportunity to intervene, but availability depends on whether packing or dispatch can still be stopped. A request is not confirmed until we reply. This operational process does not restrict a separate statutory cancellation right.
Eligible change-of-mind returns may be requested within 30 calendar days after delivery. Under our voluntary return policy, items should be unused, complete, and in their original condition. Written-in notebooks, applied or cut sticker sheets, shaped craft materials, and assembled kits may not meet those voluntary conditions.
Contact us for the appropriate return destination and instructions before posting a parcel. The company address below is not automatically the return warehouse, and a return destination may be outside your country. Preference-based return postage is normally your responsibility. There is no routine restocking fee, and discounted items are not excluded solely because they were discounted.
Different arrangements apply when an item arrives damaged, defective, incorrect, or materially different from its description. We will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is needed, we will arrange prepaid postage or agree on reimbursement of reasonable postage.
Please report visible transit damage promptly, preferably within 72 hours, with photographs where safe and relevant. That preferred reporting period does not automatically remove otherwise valid claims. Do not handle broken glass or continue using an unsafe item to gather evidence.
For ordinary returns, approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Payment providers may take additional time to display the credit. Contact us if a confirmed refund has not appeared after 15 business days.
Preference-based merchandise refunds do not normally include the original shipping charge unless required by law. A refund of an entire order for our error or a qualifying product problem includes the original standard shipping charge. The Return & Refund Policy explains these arrangements and applicable statutory withdrawal rights, including the different refund timing that may apply.
Product care, consumer rights, and resolving concerns
Follow the instructions and warnings supplied with each item. Glass decorations require careful placement, craft materials may contain wire ends or small components, and moving clock parts should not be forced. Not every product is suitable for children or for every intended use.
A problem will be assessed according to its cause and the applicable law. We do not treat ordinary inspection as misuse or presume that every product failure resulted from customer handling.
Our 30-day voluntary return offer is additional to mandatory consumer protections. It does not shorten rights concerning faulty or misdescribed goods, require you to accept store credit instead of a legally required refund, or remove applicable consumer guarantees. Nothing in these terms excludes liability that cannot lawfully be excluded.
If an order needs attention, include its number and explain the outcome you are seeking. We will review the available information and explain the proposed resolution. You may also use applicable payment-provider processes, consumer agencies, dispute-resolution services, or courts. These terms do not impose compulsory private arbitration or waive rights to bring a lawful claim.
Future changes to these terms will be dated and will apply prospectively. They will not increase the price of an accepted order, shorten its agreed return rights, or remove an existing claim without a lawful basis. If a general statement conflicts with a specific commitment made for your order, we will respect the specific commitment unless mandatory law requires greater protection.
Seller: Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Brand: AVELORAF™
Owner: Sun Xinxin
Email: service@aveloraf.com
Phone: +86 13049351490
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Business Address: 6th Floor, Building 6, No. 2511 Huancheng West Road, Nanqiao Town, Fengxian District, Shanghai, China