This policy explains the journey from placing an AVELORAF™ order to receiving it, including preparation, delivery charges, tracking, and help with a shipment that needs attention. Please review the delivery address and selected product options before completing checkout.
Preparation, delivery estimates, and shipping charges
Orders are normally prepared within 2–5 business days after payment is confirmed. This period covers order review, item preparation, and packing. During holidays or promotional periods, preparation may take up to 6 business days. If we cannot dispatch within the stated timeframe, we will contact you with an updated estimate and explain the available options, including cancellation and a refund for unshipped merchandise where applicable.
Business days mean Monday through Friday, excluding public holidays affecting the relevant fulfillment facility or carrier. Preparation time is separate from the estimated transit times below, which begin after dispatch.
| Delivery destination | Standard shipping per order | Estimated transit after dispatch |
|---|---|---|
| United States | $2.99 USD | 8–14 business days |
| Canada, United Kingdom, and Australia | $4.99 USD | 10–16 business days |
| Other supported international destinations | $4.99 USD | 14–21 business days |
Destination availability is confirmed at checkout. The United States standard rate is $2.99 per order; the standard rate for other supported regions is $4.99 per order.
For example, a United States order normally involves 2–5 business days of preparation followed by an estimated 8–14 business days in transit. These are estimates, not guaranteed arrival dates. Public holidays, customs examination, weather, and carrier disruptions can affect delivery.
AVELORAF™ is operated by a company based in Shanghai, China. Orders may be fulfilled through supplier or partner facilities according to stock availability and the destination. A shipping rate does not mean that an order will be dispatched domestically within the destination country. If dispatch origin is important to your purchase, contact us before ordering so we can check the arrangement for the item.
Tracking and delivery details
Once your order is dispatched, we send a shipping confirmation to the email address supplied at checkout, including tracking information when available. Carrier systems may take 1–3 business days to display the first scan. A tracking number being created is not, by itself, confirmation that a carrier has received the parcel.
If no movement appears after that initial period, tracking stops updating for an extended time, or the estimated delivery window has passed, email service@aveloraf.com with your order number. We will review the dispatch record and contact the fulfillment partner or carrier as needed. You do not need to wait indefinitely for a shipment with an unresolved delivery problem.
Check apartment numbers, building details, postal codes, and contact information carefully. If you notice an address error, contact us immediately. Requests made within 12 hours of purchase give us the best opportunity to intervene, but changes depend on whether packing and carrier handoff can still be stopped. A request is not confirmed until we reply.
If a parcel is returned as undeliverable, we will review the reason and discuss the available next step. Any proposed reshipping charge will be explained before you decide how to proceed. If the delivery error was ours, we will arrange an appropriate solution without charging you to correct it.
Cross-border deliveries may be assessed for import duties, taxes, or carrier clearance charges. Where these are not collected at checkout, the destination authority or carrier may request payment from the recipient. Such charges depend on local rules and are separate from our standard shipping rate; we do not describe them as necessarily small or guaranteed to apply. Contact us if a customs notice is unclear or a parcel is held for an extended period.
If an order arrives damaged or does not arrive
Our range includes paper products, craft components, glass pieces, and decorative objects, so the information needed to investigate a problem can vary. For damage, an incorrect item, or missing contents, send your order number and clear photographs of the item, packaging, and shipping label where relevant. Keep the packaging while the issue is reviewed.
Please report visible damage as soon as reasonably possible, preferably within 72 hours of delivery. This helps document the condition on arrival; it is not an automatic deadline that removes otherwise applicable consumer rights. Do not handle broken glass or continue using an item that appears unsafe.
Where an item arrives damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.
If a shipment is confirmed lost, we will offer a replacement or refund as appropriate. A “Delivered” tracking status does not automatically close an inquiry: if you have not received the parcel, we will review the delivery details and help investigate. We do not transfer all responsibility to you once a package is handed to a carrier.
For shipping assistance, contact:
AVELORAF™ — owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Owner: Sun Xinxin
Email: service@aveloraf.com
Phone: +86 13049351490
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Business Address: 6th Floor, Building 6, No. 2511 Huancheng West Road, Nanqiao Town, Fengxian District, Shanghai, China