A notebook, craft set, or decorative piece should arrive as described and give you a fair opportunity to decide whether it belongs in your space. This policy explains the AVELORAF™ return process, the costs involved, and how we handle items that arrive with a problem.
You may request a return of an eligible item within 30 calendar days after delivery. Please contact service@aveloraf.com within that period so your request is recorded, even if the return arrangements have not yet been completed.
Returning an item you no longer want
For a change-of-mind return, the product should be unused, complete, and in its original condition, with its packaging and any included accessories or instructions. An order confirmation, receipt, or other reasonable proof of purchase is needed to identify the transaction.
For our stationery and making collections, this generally means that notebook pages have not been written on, sticker sheets have not been cut or applied, chenille stems have not been cut or shaped, and miniature kits have not been assembled or glued. Please return all components supplied as part of a set. These conditions concern voluntary change-of-mind returns; they do not remove your rights when an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law.
Discounted products remain eligible under the same conditions. A reduced price alone does not make an item non-returnable. If we offer personalized or made-to-order products, any applicable change-of-mind restriction will be disclosed before purchase. Such restrictions do not excuse defects or errors in the order.
To begin, email us with:
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Your order number and the email address used at checkout.
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The product name, selected option, and quantity you wish to return.
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Whether you are requesting a refund or help with a replacement.
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A short explanation of the issue, with photographs where relevant.
We will review the request and provide the appropriate return destination and packing instructions. Please do not send returns to our business address unless we specifically instruct you to do so. A return may need to go to a separate facility, and its destination may be outside your country. You can ask us about the likely return location before purchasing.
For preference-based returns, you are responsible for return postage unless applicable law requires otherwise. We will explain the arrangements before you send the item. A prepaid return label is not automatically included with every return; where one is provided, we will clarify whether any agreed postage cost applies.
Pack the item securely and retain your postage receipt and tracking information. Contacting us first helps avoid parcels being sent to the wrong facility. A missing authorization number will not, by itself, override a valid statutory return or withdrawal right.
Damage, defects, incorrect items, or missing components
Please examine your delivery when it arrives. If something is broken, faulty, missing, or materially different from the listing, contact us with your order details and a description of the problem. Photographs of the item, packaging, and shipping label can help us investigate; for a craft kit, a photograph identifying the affected component is particularly useful.
Report visible delivery damage as soon as reasonably possible, preferably within 72 hours. This helps document the parcel’s condition and is not an automatic cutoff for otherwise valid claims. A defect that becomes apparent later should also be reported when discovered.
Do not handle broken glass, force a damaged mechanism, or continue using an item that appears unsafe. Keep the product and packaging where it is safe to do so while we explain the next steps.
Where the problem results from a damaged, defective, incorrect, or materially misdescribed item, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If a return is required, we will provide a prepaid method or agree on reimbursement of reasonable return postage before dispatch. We will not require you to pay preference-return costs to correct our error.
If you simply prefer another color or product, contact us before placing a replacement order. We can explain the return arrangements and check availability. A replacement purchase and the original return are separate transactions, so the new order does not automatically approve or complete the refund.
Refund amounts and timing
After a returned item is received and inspected, we will email you with the outcome. If an item does not meet the voluntary return conditions, we will explain the specific reason and any proposed adjustment rather than applying an unexplained deduction.
Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. We do not impose a routine restocking fee. Your bank or payment provider may need additional time to display the credit. If it has not appeared after 15 business days from refund confirmation, contact us so we can check the transaction reference.
For an ordinary preference-based return, the refund covers the price paid for the returned merchandise, including applicable refundable taxes. The original outbound shipping charge is not normally refunded unless required by law. Where we refund an entire order because of our error or a qualifying product problem, the refund includes the original standard shipping charge.
Requests to cancel before dispatch are handled according to the order’s processing stage, as explained in our Shipping Policy. Once an order has shipped, we will explain the available delivery and return options rather than treating an email request as confirmation that the parcel has been stopped.
Where an EU statutory withdrawal right applies, you may notify us of withdrawal within 14 calendar days after receiving the goods, without giving a reason, subject to lawful exceptions. Goods should then be sent back within 14 calendar days after that notice. Reasonable examination of a product does not automatically remove this right, although handling beyond what is necessary to establish its nature, characteristics, and functioning may result in a lawful deduction for diminished value.
For a qualifying withdrawal of the entire order, reimbursement includes the least expensive standard outbound delivery charge offered. Refunds are due within the applicable statutory period, generally 14 calendar days after withdrawal notice; where permitted, reimbursement may be withheld until we receive the goods or evidence of return, whichever occurs first. These statutory rules take precedence over our ordinary inspection-based refund timetable.
Nothing in this policy limits mandatory consumer rights, including rights concerning faulty or misdescribed goods. Our voluntary 30-day return window does not shorten any longer protection provided by applicable law.
AVELORAF™ is owned and operated by Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Owner: Sun Xinxin
Email: service@aveloraf.com
Phone: +86 13049351490
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Business Address: 6th Floor, Building 6, No. 2511 Huancheng West Road, Nanqiao Town, Fengxian District, Shanghai, China
The business address above is provided for company identification. Please obtain the appropriate return instructions before sending merchandise.