This policy applies to sleepwear, loungewear, nightgowns, and robes purchased from 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™ at https://nuvorad.com.

We want you to understand order processing times, estimated delivery times, shipping costs, and how to get help with delivery issues before you complete your purchase.

Shipping Destinations & Addresses

Available shipping destinations are determined by the addresses supported at checkout. If you cannot complete checkout with your address, please contact customer support to confirm whether delivery is available.

Provide a complete and accurate recipient name, street address, city, state or province, postal code, and any required phone number. Include apartment, unit, or floor information where applicable.

Delivery to PO boxes, military addresses, and remote areas depends on the available carrier. Contact us before ordering if your address requires special arrangements.

Order Processing Time

Orders are typically processed and handed to the carrier within 1–3 business days after payment is confirmed.

Processing includes reviewing the order, preparing the items, and packaging. It does not include transit time after shipment. Business days are Monday through Friday, excluding public holidays at the relevant fulfillment location.

If inventory availability, address verification, or another issue delays processing, we will contact you through your order email address to explain the situation and available options. If we cannot fulfill your order, we will notify you and arrange the appropriate refund.

Estimated Delivery Time

Estimated delivery time is 5–15 business days after shipment.

This estimate covers transit only and does not include order processing. It is not a guaranteed arrival date. Actual timing may be affected by the destination, carrier, customs inspections, public holidays, weather, and other transportation conditions.

If a destination or shipping method has a different delivery estimate, the information applicable to that order will be disclosed before checkout is completed. We will not replace the original estimate with a substantially longer timeframe after you order without communicating with you.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your destination and the available shipping method. Review product charges, shipping costs, and other applicable fees before paying.

If free shipping is offered, the minimum purchase amount, eligible destinations, and other conditions are governed by the published offer terms. Orders are not automatically eligible for free shipping unless this is explicitly stated.

Fulfillment & Shipping Origin

Our business address identifies the company operating the store. It does not mean that every product ships from that address.

Orders may be fulfilled by our own or partner facilities, depending on inventory availability and the delivery destination. International shipments may involve facilities in different countries or regions. We will not describe an order as shipping from a local warehouse solely because of its destination country.

If the shipping origin affects the delivery estimate or import charges, the relevant information should be disclosed before purchase. You may also contact customer support before ordering to ask about delivery arrangements for a particular item.

Order Tracking

After your order ships, we will send a shipping notification to the email address used at checkout and provide available tracking information.

After a tracking number is created, the carrier may need some time to display the first scan. If tracking has not updated for an extended period, or your order has not arrived within the estimated delivery window, contact us so we can investigate.

Please also check your spam folder for shipping notifications.

Split Shipments

Pajama sets, nightgowns, or robes in the same order may be shipped in separate packages because of inventory or fulfillment arrangements. If your order is split, we will provide the relevant notifications and available tracking information.

We will not add extra shipping charges for split shipments arranged by us without your agreement.

Address Changes & Failed Delivery

If you need to change your shipping address, contact us as soon as possible with your order number and the correct address. Whether a change can be made depends on whether the order has been processed or handed to the carrier. Please wait for confirmation from customer support.

If delivery fails because an address is incomplete, the carrier cannot reach the recipient, or a package is not collected, we will help investigate. If reshipment is needed, we will explain the available options and any potential charges before asking you to confirm.

If the issue resulted from an address entry or processing error on our part, you will not be asked to pay the additional shipping costs caused by that error.

Delayed, Lost, or Missing Packages

If your package is significantly delayed, appears to be lost, or is marked as delivered but has not been received, provide your order number, tracking number, and a description of the issue.

We will help investigate with the fulfillment partner or carrier and arrange an appropriate reshipment, refund, or other solution based on the findings. We will not refuse assistance solely because the package has been handed to the carrier.

If tracking shows “Delivered,” first check your doorstep, mailbox, building management office, and any place where someone may have accepted the package for you. If you still cannot find it, contact us. A “Delivered” status does not automatically end our review of your concern.

Damaged or Incorrect Items

If the package or product arrives damaged, or the style, size, or color does not match your order, retain the packaging and labels and send us clear photos along with your order number.

We will review the issue and provide an appropriate solution. When a replacement or return is required because an item is damaged, defective, or incorrect, you will not be asked to pay additional costs resulting from an issue on our part. See our Return & Refund Policy for the applicable process.

Import Duties & Taxes

International orders may be subject to duties, import taxes, or customs clearance fees imposed at the destination. Charges explicitly collected at checkout will be included in your order total.

Import charges not collected at checkout may be requested from the recipient by local customs authorities or the carrier, depending on the destination and shipping arrangements. If you are unsure whether import charges are included, contact us before paying.

Shipping Support

Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AM–10:00 PM, Pacific Time (US & Canada).

For shipping inquiries, include your order number and any available tracking information so we can investigate.