These terms apply to purchases of sleepwear, loungewear, nightgowns, and robes made through the 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™ website at https://nuvorad.com.

Before ordering, please read these terms and the related shipping, return, and refund policies. Rules for using the website are provided separately in our Terms of Use.

Business Information

Trade Name: 𝑁𝑢𝑣𝑜𝑟𝑎𝑑™
Website: https://nuvorad.com
Legal Company Name: Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Brand Owner & Operator: Shanghai Zhiqi Xuejing Intelligent Technology Co., Ltd.
Business Address: 6th Floor, Building 6, No. 2511 Huancheng West Road, Nanqiao Town, Fengxian District, Shanghai 201400, China.

𝑁𝑢𝑣𝑜𝑟𝑎𝑑™ is owned and operated by the company listed above. The company is the seller and customer service provider for purchases made through this website. Shopify provides the store’s e-commerce platform services.

Purchase Eligibility & Order Details

You must have reached the legal age required to enter into a purchase contract in your location, or have lawful authorization to make the purchase.

Provide accurate contact, billing, and shipping information, and ensure you are authorized to use your selected payment method. Unauthorized use of another person’s account or payment details may prevent us from processing an order.

Our products are primarily intended for adults. Adult sleepwear should not be purchased or used as children’s sleepwear.

Product Descriptions & Included Items

Review the individual product page, selected options, and order summary to confirm the style, color, size, quantity, and items included.

Matching pajama sets contain different items from individual nightgowns or robes. Couples’ styling photos may show multiple styles and do not automatically mean that two outfits are included. Slippers, accessories, and furniture shown in lifestyle images are not included unless explicitly stated.

“Satin” does not necessarily mean silk, and a “relaxed fit” does not mean a garment fits every body type. Check the specific fabric information and measurements.

Photography lighting and screen settings may cause slight color differences. This does not affect your ability to request assistance for an incorrect item, a noticeable defect, or a product that differs materially from its description.

Prices, Discounts & Payment

Product prices and currencies are shown on the website and at checkout. Before paying, you can review product charges, shipping fees, applicable taxes, and your total after eligible discounts.

Discount codes and promotions are subject to their published conditions. Currency conversion or international transaction fees charged separately by your bank or payment provider are determined by that institution.

Available payment methods are displayed at checkout. See our Payment & Security page for more information.

If we discover an obvious pricing or product information error, we will correct it promptly. If it affects an order already submitted, we will explain the issue and offer you the choice to proceed after confirming the correction or cancel for a refund. We will not charge an additional amount without your agreement.

Order Confirmation & Unfulfilled Orders

After submitting an order, review the checkout result and the confirmation sent to your order email address. If you have paid but have not received confirmation, contact customer support before placing another order.

If we cannot process an order because an item is unavailable, delivery is not possible, payment has failed, or reasonable transaction security checks cannot be completed, we will notify you. Payments collected for items we cannot fulfill will be refunded.

We will not substitute a different color, size, or style without your agreement.

Order Changes & Cancellations

To request an address change, a change to your selected items, or cancellation, contact us as soon as possible with your order number and the details of your request.

Whether a change can be made depends on whether the order has been processed or handed to the carrier. Submitting a request does not mean the change is complete. Please wait for confirmation from customer support.

Once an order has shipped, we generally cannot stop or change it. You may still request further assistance under the applicable return policy and your consumer rights.

We do not charge a cancellation fee when an order is canceled because we cannot fulfill it. These terms do not impose a blanket excessive cancellation penalty or restocking fee.

Processing & Shipping

Orders are typically processed and handed to the carrier within 1–3 business days after payment is confirmed. Estimated delivery time is 5–15 business days after shipment. Business days are Monday through Friday, excluding public holidays at the relevant fulfillment location.

Transit times are estimates, not guaranteed arrival dates. Any different arrangements for a destination or shipping method should be clearly disclosed before purchase.

If we cannot ship within the stated processing timeframe, we will notify you promptly, explain the revised estimate, and offer you the choice to wait or cancel the unshipped items for an appropriate refund. Where consent to a delay is required, we will obtain it. We will not require you to wait indefinitely.

See our Shipping Policy for details about shipping charges, tracking, split shipments, and import fees.

Delivery Issues & Product Problems

If a package is delayed, appears lost, or is marked as delivered but has not been received, contact us so we can investigate. We will not refuse assistance solely because the package has been handed to the carrier or tracking shows “Delivered.”

If an item arrives damaged, defective, incorrect, or materially different from its description, provide your order number, a description of the issue, and clear photos. We will review the situation and provide an appropriate replacement, return, refund, or other solution.

You will not be responsible for necessary return or replacement shipping costs resulting from an issue on our part.

Returns & Refunds

Request deadlines, item condition requirements, return procedures, and refund processing times are set out in our Return & Refund Policy, subject to applicable consumer protection requirements.

Sleepwear and loungewear are worn close to the body. Keep items clean when trying them on. Reasonable checks for fit should not automatically be treated as extended wear, but washing, stains, or changes to an item’s original condition may affect eligibility for a preference-based return.

Obtain return instructions before sending anything back. Do not send returns directly to our business address, as it may not be the appropriate return location for your order.

Personal Information

We handle order, contact, delivery, and customer service information according to our Privacy Policy. Do not send full payment card numbers, verification codes, or account passwords by regular email.

Consumer Rights & Disputes

These terms do not exclude or limit consumer rights that cannot lawfully be waived by contract, or remove responsibilities we must meet under applicable law.

If a dispute arises, please provide your order number and a description of the issue so we can investigate and work toward a resolution. Contacting customer support does not affect your right to seek assistance from your payment provider, a consumer protection authority, or a court with jurisdiction.

Changes to These Terms

We may update these terms. Updated terms apply to orders placed after the update and will not retroactively change the price or important purchase conditions of an already confirmed order merely because the page has changed.

If these terms and another page contain conflicting important rules for the same order, we will address the issue according to the information clearly provided when you ordered and applicable law. We will not simply select the wording that is less favorable to the consumer.

Contact Us

Customer Support Email: service@nuvorad.com
Customer Support Phone: +86 130 4935 1490
Customer Service Hours: 8:00 AM–10:00 PM, Pacific Time (US & Canada).

For order inquiries, include your order number and continue replying in the original email thread whenever possible so we can follow the issue.